Please allow 7-14* business days (Monday-Thursday) for order precessing unless otherwise noted. This processing time allows us to prep, your order before shipping it. Due to the Covid-19 Global Pandemic we sometimes have to wait longer for high demand supplies (chain, clasps, etc) this also sadly makes our processing time longer. We know you're super excited to wear your new goods and we want to get them to you fast! Trust us, we HATE the shipping/supply shortages and delays due to Covid-19 too!
Orders shipped within the US *usually* arrive 5-7 business days after your shipping confirmation email*. Please note that there is a processing time of 7-14 business days (Monday-Thursday) before your order ships. International shipping is usually **2-4 weeks after shipping confirmation email*.
**Due to the Covid-19 Global Pandemic, ALL shipping services have delays. Once we hand your order over to the shipping carrier, it is quite literally out of our hands and there is nothing we can do to speed up your order. Sadly, shipping estimates are just that in a global pandemic: estimates. It could be much shorter or much longer for your order to arrive to you. All shipping services are doing their best in the middle of a horrible Global Pandemic.
Please note that ATALANKA is not responsible for additional taxes, delays, duties, customs charges, customs holding your order longer than usual, etc. We insure every package for the value of the entire order should there be a problem. If there is a problem with your shipping, please contact USPS with your tracking number.
*From November to January your package may be delayed once shipped due to the holiday rush. Due to the global Covid pandemic, USPS will be further delayed. Please note that all orders will be shipped in 7-14 business days (Monday-Thursday) as usual and we desperately WANT you to have your order before the holidays, but due to Covid-19 already delaying USPS services we are not able to guarantee that orders will arrive by Dec 25th.
Sometimes you need an order fast. And that means standard shipping just won't do. Please contact me at email@example.com to see if the item you need is currently in stock and so I can get a expedited shipping estimate for you. Please note that there will be a rush order fee in addition to the expedited shipping costs. Rush order fees start at $80+
Even though we do our best to pack things with great care, unfortunately sometimes packages look more like a gorilla threw them than they were handled with care. Each package comes with insurance for exactly this reason. Since your piece shipped whole from us and broke in the care of USPS, you will need to file a claim using your shipping number with USPS. From there they will be able to help you make this right.
You are always more than welcome to shoot me an email about your order, but since the order/jewelry/package was damaged by USPS in the shipping process, there is unfortunately not much at all I can do from my end. We encourage your to file a claim with USPS using your tracking number.
All of our jewelry is handmade and should be treated with care. Our 14k Gold Filled jewelry can be worn during normal daily activities such as washing hands, showering, bathing, etc.
We always recommend taking any jewelry off when swimming, in the sauna, or cleaning with harsh chemicals, (the chemicals aren't good for any kind of jewelry especially diamonds and gemstones and will eventually lead to less luster in your beautiful gemstones whether from ATALANKA or other jewelers. We just want the best for you and your jewelry!).
It is also a good idea to take off rings when getting a manicure and removing necklaces and earrings when having makeup applied or hair treated.
Our 14k Gold pieces do not tarnish and turn and therefore will not need to be cleaned! Yay!! Should you get something on your piece (soap, lotion, gum, etc.) just wash off with a mild soap and warm water and pat dry with a soft cloth. Tada! Back to normal! One of the many many reasons we LOVE 14k Gold Filled - no tarnishing!!
Each Brass piece comes with a heavy jeweler's polish on it, this helps prevent oxidation. After a while, this polish will begin to wear off.
-A polishing cloth or polishing pad will restore shine beautifully!
-You can use a mild baking soda and water paste to scrub brass pieces with a soft cloth and water to rinse well after. (Never everever use baking soda on gemstones or diamonds!! Baking soda is a mild abrasive and will scratch the surface of your gemstones and diamonds over time leading to less sparkle and luster in your diamonds and gemstones! This goes for ATALANKA jewelry pieces and pieces from other jewelers. No one ever wants to tell you this because so many jewelry companies can make more money if you keep coming to them to have your piece 'cleaned and shined'. It hurts your jewelry, but makes them more money. We just want to be honest with you and help your jewelry (whether from us or someone else) live your best longest sparkly life ever!)
*Please note that when you clean/polish a piece this totally removes the jeweler's sealant and your piece will oxidize faster.
Gold Filled is not the same as Gold Plated or Solid Gold.
Gold Filled is a fraction of the cost of Solid Gold and is made by bonding Gold to a base metal to give it the appearance of gold. The process involves a high amount of heat and pressure and the resultant gold filled piece is typically more durable than a gold plated piece.
To make Gold Filled pieces, the core metal is sandwiched between two thick layers of gold alloy which is then heated and passed through a roller several times - a process that both bonds the metals together and thins the sheet out.
To make Gold Plated pieces, an electric current is used to negatively charge the base metal and positively charge a solution containing gold ions. The positive gold ions are attracted to the negative charge of the core metal, slowly forming a thin layer of gold on top of the core.
As said before in the first section, Gold Filled pieces are generally more durable than Gold Plated due to the thicker layer of Gold alloy. The longevity of either type is dependent on the wear, environment, and quality of the piece though usually Gold Filled pieces will far outlast Gold Plated pieces due to having much more Gold bonded to the base metal.
Gold Filled pieces can still tarnish, but it takes special circumstances for that to happen. Pure Gold doesn't tarnish, so even though it's an alloy, the thick layer on Gold Filled pieces prevents tarnishing.
Due to the very thin layer of Gold which can easily wear off, Gold Plated pieces can tarnish once the core metal is exposed.
Gold Plated jewelry is good for those 'of the moment' trends. This way you can be a part of the trend without having to worry about whether your investment into a more expensive piece was worth it. Jewelry for costumes and cosplay is another great use for gold-plated jewelry. These pieces tend to be worn once or twice so the look is more important than the durability.
Gold Filled jewelry is best used where longevity and durability are a must. Gifts for anniversaries, birthdays, and other such events are much more meaningful when the piece is meant to last decades. Another such occasion is when a piece is worn on a daily basis - a Gold Plated piece would last mere months if worn daily. This is why we choose to use Gold Filled over Gold Plated pieces. We want to offer you a great quality piece that will last and you will be able to live every day in!
Gold Filled is also wonderful for those with skin sensitivity or skin allergies as it is hypoallergenic!
If you would prefer a solid gold chain, or piece in solid gold, please send a message to firstname.lastname@example.org and I will be happy to look into pricing and lead times for your custom order!
Yes! I work very hard to make sure that everyone can wear ATALANKA gems!
As of March 2021:
-All post style earrings are now made with 14k Gold filled, 14k Rose Gold filled, or Sterling Silver backs and post making them hypoallergenic.
-All other earrings are made with 14k Gold Filled Wire, Sterling Silver wire, 14k Rose Gold Filled wire making them hypoallergenic.
-All necklaces are made with 14k Gold Filled, 14k Rose Gold Filled, or Sterling Silver Chain and hooks unless otherwise stated making them hypoallergenic. All of our necklaces are offered in a 14k Gold filled hypoallergenic option. We do offer only a few necklaces with 'gold color' chain that is not hypoallergenic.
Still worried? Have an allergy not listed here? Need Solid Gold? Shoot me an email and we'll work things out so you can enjoy ATALANKA jewelry! email@example.com
Sometimes accidents happen. We will happily make repairs to the original piece of jewelry within 30 days of original purchase. After this time there will be a small repair fee simply for wear and tear over a period of time worn. Please contact firstname.lastname@example.org with pictures of the piece before sending it back though!
Even though we do our best to pack things with great care, unfortunately sometimes packages look more like a gorilla threw them than they were handled with care. Each package comes with insurance for exactly this reason. Since your piece shipped whole from us and broke in the care of USPS, you will need to file a claim using your shipping number with USPS. Take pictures of the damaged package and piece and keep both your piece and damaged packaging, you will need them to file a claim with USPS. From there USPS will be able to help you make this right.
You are always more than welcome to shoot me an email about your order, but since the order/jewelry/package was damaged by USPS in the shipping process, there is unfortunately not much at all I can do from my end.
Unworn jewelry may be exchanged within one week after item is received/purchased. For your item to be returned it must be unworn and in original condition on the white card it comes on. Customer is responsible for shipping costs. You will given store credit for the cost of the piece minus the original shipping fee. If you are not happy with your order, please contact email@example.com" href="mailto:firstname.lastname@example.org" data-type="mail" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-position: 0px 0px; cursor: pointer; color: inherit;">email@example.com before sending items back!
*Please note 'Stocking Stuffers' and 'Holiday items' are final sale and not available for return or refund under any circumstances.
*Holiday gifts must be exchanged by January 10th for store credit. All items must be unworn, in original condition and still on the white card they come on. You must email firstname.lastname@example.org with info and pictures of the piece(s) you wish to exchange before mailing them. Customer is responsible for return shipping and any insurance fees. Items will need to reach ATALANKA HQ by no later than January 10th to be eligible for exchange. Items lost or damaged in return shipping will not be accepted. We reccomend tracking and insurance when you ship for this reason. You will be given store credit for the value of the piece minus the original shipping cost. As stated above, 'stocking stuffers' and 'holiday items' are final sale and are not available for return, refund, or exchange under any circumstances.
90% of the time, yes! We offer 14k Gold Filled Rose Gold AND Sterling Silver now for those who like those colors more than then 14k Yellow Gold Filled! Some pieces I simply cannot make in Sterling Silver or Rose Gold Filled.
First of all, congratulations!! I've done simple bridal orders of just customized mini cuffs for bridesmaids. I've done custom handmade items for the entire wedding party such as: ties and tie bars for grooms men, jewelry for the bride, and bridesmaids. I've done just about everything when it comes to bridal.
If you can dream it up, we'll make it happen! Seriously, the sky is the limit! Need some ideas? Here's a few ideas of pieces I've made for weddings in the past.
-custom fabric handmade ties for groom, groomsmen, fathers, etc.
-Jewelry for the bride
-Jewelry for the bridesmaids
-Fresh flower crowns / flower combs for the bridesmaids/bride (Local only please!)
-Faux flower crowns or combs (real looking 'fake' flowers) for the bridesmaids/bride
Want to see my Bridal Portfolio? Good news, I'm working on getting that up here for you to view very soon! Shoot me an email and I can send photos and we can chat about YOUR wedding! email@example.com
Usually 3-6 months from the date everything is finalized and paid in full. Work on your order will not begin until paid in full. If you have a smaller order around 3-4 months is a safe bet. if you're outfitting the entire wedding party from head to toe in ATALANKA, 6 months is a safer bet. We will discuss lead times when talking about your wedding!