Help Center

Please allow 5-7 business days (Monday-Thursday) for order precessing unless otherwise noted.  This processing time allows us to prep, your order before shipping it.  We know you're super excited to wear your new goods and we want to get them to you fast!  However, please understand that your order is one of MANY I'm currently working on and while I try to ship sooner, expect 5-7 business days.

Orders shipped within the US usually arrive 3-5 business days after your shipping confirmation email.  Please note that there is a processing time of 5-7 business days (Monday-Thursday) before your order ships.  International shipping is usually 2-4 weeks after shipping confirmation email.  Please note that ATALANKA is not responsible for additional taxes, duties, customs charges, customs holding your order longer than usual, etc.  If you have more questions, please contact your local customs office for more info.

​

*From November to January your package may be delayed once shipped due to the holiday rush.  This is out of our control and we do everything in our power to ship your order within 3 business days during the holidays, however, as much as we would like to, we cannot control how long it takes USPS to get your package to you. 

​

*ATALANKA is not responsible for lost or stolen mail.

Sometimes you need an order fast.  And that means standard shipping just won't do.  Please contact me at ash@shopatalanka.com to see if the item you need is currently in stock and so I can get a expedited shipping estimate for you.  Please note that there will be a rush order fee in addation to the expedieted shipping costs.

Even though we do our best to pack things with great care, unfortunately sometimes packages look more like a gorilla threw them than they were handled with care.  Each package comes with insurance for exactly this reason.  Since your piece shipped whole from us and broke in the care of USPS, you will need to file a claim using your shipping number with USPS.  From there they will be able to help you make this right.

You are always more than welcome to shoot me an email about your order, but since the order/jewelry/package was damaged by USPS in the shipping process, there is unfortunately not much at all I can do from my end.

All of our jewelry is handmade and should be treated with care.  Take jewelry off when:

-swimming, showering, bathing, sauna.

-cleaning (especially with chemicals!)

-applying perfume or lotion.  It is also a good idea to take off rings when getting a manicure and removing necklaces and earrings when having makeup applied or hair treated.  

Each Brass piece comes with a heavy jeweler's polish on it, this helps prevent oxidation. After a while, this polish will begin to wear off.  

-A polishing cloth or polishing pad will restore shine beautifully!

-You can use a mild baking soda and water paste to scrub pieces with a soft cloth and water to rinse well after.  

-I offer cleaning and polishing services for your ATALANKA jewelry pieces.  I shine, possibly add new chain, and seal each piece with the jeweler's polish so it comes back to you looking 100% new  Please contact me if you would like to know the cost per piece for this service. ash@shopatalanka.com

*Please note that when you clean/polish a piece this totally removes the jeweler's sealant and your piece will oxidize faster.

If you have a skin sensitivity or would prefer a gold chain on your jewelry, we have that option!  14K Gold Filled jewelry is made with a base metal chain, then 14k Gold is essentially plated over the base metal chain giving it a longer life and making a better option for those with sensitive skin.  

The same care applies for 14k Gold filled items: Take jewelry off before swimming, bathing, cleaning (especially with chemicals!), applying perfume or lotion.  It is also a good idea to take off rings when getting a manicure and removing necklaces and earrings when having makeup applied or hair treated.

​

**Please note that 14k Gold filled necklaces are not a part of my regularly stocked items at this time and are made once your order has been placed.  Because of this, it may take 7-14 business days to process your order before it will ship.

​

If you would prefer a solid Gold chain on your item, please shoot me an email at ash@shopatalanka.com" href="mailto:ash@shopatalanka.com" data-type="mail" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-position: 0px 0px; cursor: pointer; color: inherit;">ash@shopatalanka.com and we can look into pricing and lead times for your request!

Yes!  I work very hard to make sure that everyone can wear ATALANKA gems!  

As of May 2019:

-All post style earrings are now made with Sterling Silver backs and post

-All other earrings are made with 14k Gold Filled Wire or 14k Gold Filled Ear hooks

-All necklaces can be made with 14k Gold Filled Chain and hooks.

Still worried?  Need Solid Gold?  Shoot me an email and we'll work things out so you can enjoy ATALANKA jewelry!  ash@shopatalanka.com

Sometimes accidents happen.  We will happily make repairs to the original piece of jewelry within 30 days of original purchase.  After this time there will be a small repair fee simply for wear and tear over a period of time worn.  Please contact ash@shopatalanka.com before sending a piece back though!

Even though we do our best to pack things with great care, unfortunately sometimes packages look more like a gorilla threw them than they were handled with care.  Each package comes with insurance for exactly this reason.  Since your piece shipped whole from us and broke in the care of USPS, you will need to file a claim using your shipping number with USPS.  From there they will be able to help you make this right.

You are always more than welcome to shoot me an email about your order, but since the order/jewelry/package was damaged by USPS in the shipping process, there is unfortunately not much at all I can do from my end.

Unworn jewelry may be exchanged within one week after item is received/purchased.  For your item to be returned it must be unworn and in original condition on the white card it comes on.  Customer is responsible for shipping costs.  You will given store credit for the cost of the piece minus the original shipping fee.  If you are not happy with your order, please contact ash@shopatalanka.com" href="mailto:ash@shopatalanka.com" data-type="mail" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; background-position: 0px 0px; cursor: pointer; color: inherit;">ash@shopatalanka.com before sending items back!

​

*Please note 'Stocking Stuffers' and 'Holiday items' are final sale and not available for return or refund under any circumstances.

*Holiday gifts must be exchanged by January 10th for store credit.  All items must be unworn, in original condition and still on the white card they come on.  You must email ash@shopatalanka.com with info and pictures of the piece(s) you wish to exchange before mailing them.  Customer is responsible for return shipping and any insurance fees.  Items will need to reach ATALANKA HQ by no later than January 10th to be eligible for exchange.  Items damaged in return shipping will not be accepted.  You will be given store credit for the value of the piece minus the original shipping cost.  As stated above, 'stocking stuffers' and 'holiday items' are final sale and are not available for return, refund, or exchange under any circumstances.

Possibly.  Some pieces I simply cannot make in Sterling Silver, the Tara Necklace is one of these.  Some pieces I can make in Sterling Silver.  If you would like a piece in Sterling Silver, this will count as a "Custom Order" and will take 3-6 months to make after piece is paid in full.  Please note that because Sterling Silver is a precious metal, it is 3-5 times the cost of Brass, this means that the cost of a Sterling Silver necklace or piece you see on the website will cost 3-5 times as much as the brass piece you see.

At this time I am unable to take 100% custom made orders.  If you see a piece on the website that you would like to make minor changes to ie: chain length, different gemstones, etc.  This can be done, but will still count as a 'custom order.  If you see a piece in Brass that you would like in Sterling Silver, this also counts as a 'custom order'

-all custom orders must be paid 100% up front.

-custom orders are non-refundable and nonexchangeable once paid even if the order is cancelled.

-custom orders take 3-6 months to create after payment is received.  There is no way to expedite this time frame.

-work will not begin on your custom order until it has been paid in full.

First of all, congratulations!!  I've done simple bridal orders of just customized mini cuffs for bridesmaids.  I've done custom handmade items for the entire wedding party such as: ties and tie bars for grooms men, jewelry for the bride, and bridesmaids.  I've done just about everything when it comes to bridal.

If you can dream it up, we'll make it happen!  Seriously, the sky is the limit!  Need some ideas?  Here's a few ideas of pieces I've made for weddings in the past.

-custom fabric handmade ties for groom, groomsmen, fathers, etc.

-Jewelry for the bride

-Jewelry for the bridesmaids

-Fresh flower crowns / flower combs for the bridesmaids/bride (Local only please!)

-Faux flower crowns or combs (real looking 'fake' flowers) for the bridesmaids/bride

Want to see my Bridal Portfolio?  Good news, I'm working on getting that up here for you to view very soon!  Shoot me an email and I can send photos and we can chat about YOUR wedding!  ash@shopatalanka.com

Usually 3-6 months from the date everything is finalized and paid in full.  Work on your order will not begin until paid in full.  If you have a smaller order around 3-4 months is a safe bet.  if you're outfitting the entire wedding party from head to toe in ATALANKA, 6 months is a safer bet.  We will discuss lead times when talking about your wedding!

It really depends on the piece, the type of fabrics, stones, metals, etc you want, and how much you order.

Doing bridal jewelry in solid gold will last longer, but cost more than if we do 14K gold filled.

You want custom ties for the groom and groomsmen?  Cotton fabric will cost less, but Satin has a certain element of elegance to it.

Want jewelry for all bridesmaids and ties for the groomsmen?  There is more of a discount overall because you are ordering more pieces from me.

I really can't just throw out a number without knowing your vision for your wedding.  I will be happy to discuss number with you when I have a better idea of what you would like for your big day.